Fast shipping, top brands, low prices, and 5-star service
Fast shipping, top brands, low prices, and 5-star service
Return and Cancellation Policy
30 Day Return Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. RadiatorNow.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please email us immediately at hello@radiatornow.com so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Return Procedure
To request a return or get help with an existing return, email hello@radiatornow.com with your name, order number, part number, and reason for the return. You can also use the “Request a return” link on our website to start your email. Return support is handled by email, not by phone.
We will provide shipping instructions via email once the return is approved.
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Freight Charge
We provide the return shipping label. Unless we verify that the return is due to an error on our part, original shipping charges are non-refundable, and a separate return shipping charge equal to the original shipping charge paid will be deducted from your refund.
We will email you the applicable return shipping charge and ask you to confirm your acceptance before we generate and email your return shipping label.
If you believe we shipped the wrong part, please email your vehicle’s VIN, order number, and part number to hello@radiatornow.com so we can verify the issue before determining responsibility for return shipping. We cover return freight charges when we verify that the return is a direct result of an error on our part.
Refund Processing
Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
Cancellation Policy
Cancellations may be accommodated if both of the below conditions are true:
Orders cannot be cancelled if they have already been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping.
